HELP CENTER

What Would You Like to Know?

Browse below to review the answers to some of the most common questions that we receive. If you still have questions or would like more information, please get in touch and we’ll be happy to assist you. To get started, here are our Customer Policies to insure an excellent experience at every cleaning appoinment!

DO YOU CHARGE BY THE HOUR?

With our residential cleans, we charge based on the size of the home and if it is a standard or deep cleaning service. For Commercial cleaning services, we charge by frequency and square footage.

WHAT TASKS ARE INCLUDED IN MY CLEAN?

For a detailed list of tasks included in our standard and deep clean, click here!

HOW DOES IT WORK?

When you book a cleaning service you will receive a confirmation e-mail immediately. A reminder e-mail will arrive 48 hours before your appointment and a reminder text will go out 24 hours before your appointment. There is a credit card authorization form in your email you can fill out and securely store your card information on your client profile. This allows Time to Shine to automatically charge your card at your scheduled appointment time. You will receive an ETA text from your team member on the day of your appt when they are heading your way and also a text when the cleaning is completed. A personalized check list of what was completed at your home as well as the name of the team member who provided the service will be left at each cleaning.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We know there are several payment apps that make life easier, so we are glad to accept all major credit cards, personal checks, and Venmo. To make payments s convenient as possible, we recommend filling out our credit card authorization form. This allows Time to Shine to charge your card automatically at your appointment time. Payment is due by your appointment time if you choose to manually pay you invoice with a credit card.